Customer Support

We offer free delivery within Lahore for orders over PKR 50,000. For other cities in Pakistan, delivery charges vary based on location. International shipping is available upon request. Ready-to-ship items are delivered within 3-5 business days, while custom orders typically take 4-8 weeks.

Yes! Our bespoke service allows you to customize dimensions, materials, finishes, and fabrics for most of our pieces. Contact our design team for a consultation to discuss your specific requirements.

We accept returns within 14 days of delivery for ready-to-ship items in their original condition. Custom-made pieces are non-refundable due to their personalized nature. Please inspect items upon delivery and report any issues within 48 hours.

All IA Furniture pieces come with a 2-year warranty covering manufacturing defects in materials and craftsmanship. This warranty does not cover normal wear and tear, misuse, or damage caused by improper care.

Care instructions vary by material. Generally, dust regularly with a soft cloth, avoid direct sunlight and extreme temperatures, use coasters and placemats, and follow specific care instructions provided with your piece. We also offer professional cleaning and maintenance services.

Absolutely! Our showroom in Gulberg III, Lahore is open Monday-Saturday 10am-8pm and Sunday 12pm-6pm. We recommend booking an appointment for a personalized experience with one of our design consultants.